Shipping Policy

At Wello Bears, we strive to deliver your orders promptly and efficiently. Please find our shipping details below:

Shipping Rates

• West Malaysia: RM8
• East Malaysia: RM13

Processing Time

Orders are processed within 1-2 business days upon confirmation of payment. You will receive a notification with your tracking details once your order has been dispatched.

Delivery Time

• West Malaysia: 3-5 business days
• East Malaysia: 5-7 business days

Note: Delivery times may vary during public holidays or due to unforeseen circumstances.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

Lost or Damaged Items

We take great care in packing your items to ensure they arrive in perfect condition. However, if your order arrives damaged or goes missing during transit, please contact our customer service team at wello@waytherapeutics.com.my within 48 hours of receiving your order, and we will assist you promptly.

Thank you for choosing Wello Bears! We appreciate your trust in us.